Data Protection Policy

Privacy Statement

Lloyds Insurances Limited is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

It is the intention of this privacy statement to explain to you the information practices of Lloyds Insurances Limited in relation to the information we collect about you.

For the purposes of the GDPR the data controller is:

• Lloyds Insurances Limited
• Contact details: Main Street, Mohill, Co. Leitrim. 01 531 0900 info@lloydsinsurances.ie
• When we refer to ‘we’ it is Lloyds Insurances Limited

Please read this Statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Who are we?
We are an insurance brokers authorised and regulated by the Central Bank of Ireland to provide life and non-life insurance in Ireland. We write business throughout the Country on behalf of clients, placing this business with insurers in Ireland and the UK. Our Data Protection Officer can be contacted directly his details are:

• Name: John Hogan CDPO
• Email address: info@lloydsinsurances.ie
• Phone number: 01 531 0900

Why we are processing your data? Our legal basis.

In order for us to provide you with insurance broking services we need to collect personal data from you. The reason (lawful basis) for processing your data under the GDPR is:

• Legal basis – Lloyds Insurances Limited needs to process your data as this is necessary in relation to a contract of insurance to which the individual has entered into or because the individual has asked for something to be done so they can enter into a contract to provide you with insurance cover.

In any event, Lloyds Insurances Limited are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

How will Lloyds Insurances Limited use the personal data it collects about me?

Lloyds Insurances Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

Special Categories of personal data

If we collect any special categories of personal data (e.g. health, religious beliefs, racial, ethnic origin – financial information is not classified as special categories of personal data) – we will ensure we obtain your explicit consent.
Who are we sharing your data with.

We may pass your personal data on to third-party service providers contracted to Lloyds Insurances Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with procedures.

If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise. We have issued all our third party processors with a Data Processor checklist asking them GDPR specific questions.

If we transfer personal data to a third party or outside the EU we as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.
Data Subjects Rights:

Lloyds Insurances Limited facilitates you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request.

Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Organisation Name refuses your request under rights of access, we will provide you with a reason as to why.

All of the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.

Retention of your personal data
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained Lloyds Insurances Limited will process personal data in accordance with our retention schedule. This retention schedule has been drafted in accordance with the GDPR and our internal governance.

Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Lloyds Insurances Limited or how your complaint has been handled, you have the right to lodge a complaint directly with our Data Protection Officer.

Failure to provide further information
If we are collecting your data for a contract and you cannot provide this data the consequences of this could mean the contract cannot be completed or details are incorrect.

Additional Processing
If we intend to further process your personal data for a purpose other than for which the data was collected, we will provide this information prior to processing this data.

Contact Us

Your privacy is important to us. If you have any comments or questions regarding this statement, please contact us on 01 531 0900 or info@lloydsinsurances.ie
Privacy policy statement changes

Lloyds Insurances Limited may change this privacy policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically so you’re aware of any changes. By using our services you agree to this privacy policy.

Policy Review

• Policy Prepared For: Lloyds Insurances Limited
• Approved by Board/Management On: 18/05/2018
• Policy Became Operational On: 25/05/2018
• Next Review Date: 18/05/2020

Data Protection Policy

Introduction

Lloyds Insurances Limited needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards thus complying with the legislation.

Purpose

This data protection policy ensures Lloyds Insurances Limited:

• Comply with Data Protection Legislation and follow Good Practice;
• Protect the Rights of Employees, Customers and Partners;
• Is Transparent in terms of How It Stores and Processes Individuals’ Data;
• Protects itself from the Risks associated with a Data Breach.

Scope

Background to the General Data Protection Regulation (‘GDPR’)

The General Data Protection Regulation 2016 replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. Its purpose is to protect the “rights and freedoms” of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.

Policy Statement

The General Data Protection Regulation (GDPR) describes how organisations — including Lloyds Insurances Limited, must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The GDPR Is Underpinned by Six Important Principles Requiring That Personal Data Be:

1. Processed lawfully, fairly and in a transparent manner;
2. Collected for specified, explicit and legitimate purpose;
3. Adequate, relevant and limited to what is necessary;
4. Accurate and where necessary, kept up to date;
5. Retained only for as long as necessary;
6. Processed in an appropriate manner to maintain security.

The Board of Directors of Lloyds Insurances Limited, located at Main St. Mohill Co. Leitrim are committed to compliance with all relevant EU and Member State laws in respect of personal data, and the protection of the “rights and freedoms” of individuals whose information Lloyds Insurances Limited collects and processes in accordance with the General Data Protection Regulation (GDPR).

The GDPR and this policy are applicable to all Lloyds Insurances Limited personal data processing functions, including those performed on customers’, clients’, employees’, suppliers’ and partners’ personal data, and any other personal data the organisation processes from any source.

The GDPR Owner is responsible for reviewing the register of data processing annually, in light of any changes to Lloyds Insurances Limited activities (as determined by changes to the data inventory register and the management review) and to any additional requirements identified by means of data protection impact assessments (DPIA’s).

Partners and any third parties working with or for Lloyds Insurances Limited and who have or may have access to personal data will be expected to have read, understood and to comply with this policy.

No third party may access personal data held by Lloyds Insurances Limited without having first entered into a data confidentiality agreement which imposes obligations on the third party no less onerous than those to which Lloyds Insurances Limited is committed, and which gives Lloyds Insurances Limited the right to audit compliance with the agreement.

Privacy Policy – Data Protection Principles

1. Be processed lawfully, fairly and in a transparent manner

The GDPR has increased requirements about what information should be available to data subjects, which is covered in the ‘Transparency’ requirement.

Transparently–the GDPR includes rules on giving privacy information to data subjects in Articles 12, 13 and 14.These are detailed and specific, placing an emphasis on making privacy notices understandable and accessible Information must be communicated to the data subject in an intelligible form using, clear and plain language.

The specific information that must be provided to the data subject must, as a minimum, include:

• the identity and the contact details of the controller and, if any, of the controller’s representative;
• the contact details of the Data Protection Officer;
• the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
• the period for which the personal data will be stored;
• the existence of the rights to request access, rectification, erasure or to object to the processing, and the conditions (or lack of) relating to exercising these rights, such as whether the lawfulness of previous processing will be affected;
• the categories of personal data concerned;
• the recipients or categories of recipients of the personal data, where applicable;
• where applicable, that the controller intends to transfer personal data to a recipient in a third country and the level of protection afforded to the data;
• any further information necessary to guarantee fair processing.

2. Personal data can only be collected for specific, explicit and legitimate purposes

• Data obtained for specified purposes must not be used for a purpose that differs from those formally notified to the supervisory authority as part of Lloyds Insurances Limited GDPR register of processing.

3. Personal Data must be adequate, relevant and limited to what is necessary

• The Data Protection Officer is responsible for ensuring that Lloyds Insurances Limited do not collect information that is not strictly necessary for the purpose for which it is obtained.

• All data collection forms (electronic or paper-based), including data collection requirements in new information systems, must include a fair processing statement or link to a privacy statement and be approved by the Data Protection Officer.

• The Data Protection Officer will ensure that, on a bi-annual basis all data collection methods are reviewed to ensure that collected data continues to be adequate, relevant and not excessive.

4. Personal data must be accurate and kept up to date with every effort to erase or rectify without delay

• Data that is stored by the data controller must be reviewed and updated as necessary. No data should be kept unless it is reasonable to assume that it is accurate.

• The Data Protection Officer is responsible for ensuring that all staff are trained in the importance of collecting accurate data and maintaining it.

• It is also the responsibility of the data subject to ensure that data held by Lloyds Insurances Limited is accurate and up to date. Completion of a registration or application form by a data subject will include a statement that the data contained therein is accurate at the date of submission.

• The Data Protection Officer is responsible for ensuring that appropriate procedures and policies are in place to keep personal data accurate and up to date taking into account, the volume of data collected, the speed with which it might change and any other relevant factors.

• On at least an annual basis, the Data Protection Officer will review the retention dates of all the personal data processed by Lloyds Insurances Limited, by reference to the data inventory, and will identify any data that is no longer required in the context of the registered purpose.

5. Personal data must be kept in a form such that the data subject can only be identified for as long as is necessary for processing.

• Where personal data is retained beyond the processing date, it will be minimised and encrypted in order, to protect the identity of the data subject, in the event of a data breach.

• Personal data will be retained in line with the Retention of Records Procedure and, once its retention date has passed, it must be securely destroyed, as set out in this procedure.

• The Data Protection Officer must specifically approve any data retention that exceeds the retention periods defined in the Retention of Records Procedure, and must ensure that the justification is clearly identified, and in line with the requirements of the data protection legislation.  This approval must be in written format.

6. Processed in an appropriate manner to maintain security

• In determining appropriateness, the Data Protection Officer, should also consider the extent of possible damage or loss that might be caused to individuals (e.g. staff or customers) if a security breach occurs, the effect of any security breach on Lloyds Insurances Limited itself, and any likely reputational damage, including the possible loss of customer trust.

When assessing appropriate technical measures, the Data Protection Officer will consider the following:

• Password protection;
• Automatic locking of idle terminals;
• Removal of access rights for USB and other memory media;
• Virus checking software and firewalls;
• Role-based access rights including those assigned to temporary staff;
• Encryption of devices that leave the organisations premises such as laptops;
• Security of local and wide area networks;
• Privacy enhancing technologies such as pseudonymisation and anonymisation;
• Identifying appropriate international security standards relevant to Lloyds Insurances Limited.

When assessing appropriate organisational measures, the Data Protection Officer

Will consider the following:

• The appropriate training levels throughout Lloyds Insurances Limited;
• Measures that consider the reliability of employees (such as references etc.);
• The inclusion of data protection in employment contracts;
• Identification of disciplinary action measures for data breaches;
• Monitoring of staff for compliance with relevant security standards;
• Physical access controls to electronic and paper-based records;
• Adoption of a clear desk policy;
• Storing of paper-based data in lockable fire-proof cabinets;
• Restricting the use of portable electronic devices outside of the workplace;
• Restricting the use of employees own personal devices being used in the workplace;
• Adopting clear rules about passwords;
• Making regular backups of personal data and storing the media off-site;
• The imposition of contractual obligations on the importing organisations, to take appropriate security measures when transferring data outside the EEA.
• These controls have been selected, based on identified risks to personal data, and the potential for damage or distress to individuals whose data is being processed.

Lloyds Insurances Limited must demonstrate compliance with the General Data Protection Regulation’s other Principles (Accountability)

The GDPR includes provisions that promote accountability and governance. These compliment the GDPR’s transparency requirements. The accountability principle in Article 5(2). requires you to demonstrate that you comply with the principles and states explicitly that this is your responsibility.

Data Subjects’ Rights

Data subjects have the following rights regarding data processing, and the data that is recorded about them:

• To make subject access requests regarding the nature of information held and to whom it has been disclosed;
• To prevent processing likely to cause damage or distress;
• To prevent processing for purposes of direct marketing;
• To be informed about the mechanics of automated decision-making process that will significantly affect them;
• To not have significant decisions, that will affect them, taken solely by automated process;
• To sue for compensation if they suffer damage by any contravention of the GDPR;
• To act to rectify, block, erase, including the right to be forgotten, or destroy inaccurate data;
• To request the Supervisory Authority to assess whether any provision of the GDPR has been contravened;
• To have personal data provided to them in a structured, commonly used and machine-readable format, and the right to have that data transmitted to another controller;
• To object to any automated profiling that is occurring without consent.

Subject Access Requests

All individuals who are the subject of personal data held by Lloyds Insurances Limited are entitled to:

• Ask what information the company holds about them and why;
• Ask how to gain access to it;
• Be informed about how to keep it up to date;
• Be informed about how the company is meeting its data protection obligations.

Should an Individual contact the company requesting this information, this is called a Subject Access Request.

Subject Access Requests from individuals should be made by email, addressed to the data controller at (email address). The data controller can supply a standard request form, although individuals do not have to use this.

The data controller will aim to provide the relevant data within 30 days.

The data controller will always verify the identity of anyone making a subject access request before handing over any information.

Consent

Lloyds Insurances Limited understands ‘consent’ to mean that it has been explicitly and freely given, and a specific, informed and unambiguous indication of the data subject’s wishes that, by statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. The data subject can withdraw their consent at any time.

Lloyds Insurances Limited understands ‘consent’ to mean that the data subject has been fully informed of the intended processing and has signified their agreement, while in a fit state of mind to do so and without pressure being exerted upon them. Consent obtained under duress or on the grounds of misleading information will not be a valid basis for processing.

There must be some active communication between the parties to demonstrate “active consent”. Consent cannot be inferred from non-responsive communications. The controller must be able to demonstrate that consent was obtained for the processing operation.

For sensitive data, explicit consent from data subjects must be obtained unless an alternative legitimate basis for processing exists.

Security of Data

All Employees/Staff are responsible for ensuring that any personal data that Lloyds Insurances Limited holds and for which they are responsible, is kept securely and is not, under any conditions, disclosed to any third party unless that third party has been specifically authorised by Lloyds Insurances Limited to receive that information and has entered into a confidentiality agreement.

All personal data should be accessible only to those who need to use it, and access may only be granted in line with the Access Control Policy.

All personal data should be treated with the highest security and must be kept:

• in a lockable room with controlled access; and/or
• in a locked drawer or filing cabinet; and/or
• if computerised, password protected in line with corporate requirements in the Access Control Policy; and/or
• Stored on (removable) computer media which are encrypted in line with Secure Disposal of Storage Media.

Care must be taken to ensure that PC screens and terminals are not visible except to authorise Employees/Staff of Lloyds Insurances Limited. All Employees/Staff are required to enter into an Acceptable Usage Agreement before they are given access to organisational information of any sort, which details rules on screen time-outs etc.

Manual records may not be left where they can be accessed by unauthorised personnel and may not be removed from business premises without explicit written authorisation. As soon as manual records are no longer required for day-to-day client support, they must be removed from secure archiving in line with your policies.

Personal data may only be deleted or disposed of in-line with the Retention of Records Procedure Manual.

Records that have reached their retention date are to be shredded and disposed of as ‘confidential waste’. Hard drives of redundant PCs are to be removed and immediately destroyed, as required before disposal.

Processing of personal data ‘off-site’ presents a potentially greater risk of loss, theft or damage to personal data. Staff must be specifically authorised to process data off-site.

Disclosure of Data

Lloyds Insurances Limited must ensure that personal data is not disclosed to unauthorised third parties which includes family members, friends, government bodies, and in certain circumstances, the Gardaí/Police.  All Employees/Staff should exercise caution when asked to disclose personal data held on another individual to a third party. It is important to consider whether disclosure of the information is relevant to, and necessary for, the conduct of Lloyds Insurances Limited business.

All requests to provide data for one of these reasons must be supported by appropriate paperwork and all such disclosures must be, specifically authorised by the Data Protection Officer.

Retention and Disposal of Data

Lloyds Insurances Limited shall not keep personal data in a form that permits identification of data subjects for a longer period than is necessary, in relation to the purpose(s) for which the data was originally collected.

Lloyds Insurances Limited may store data for longer periods if the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to the implementation of appropriate technical and organisational measures to safeguard the rights and freedoms of the data subject.

The retention period for each category of personal data will be set out in the Retention of Records Procedure, along with the criteria used to determine this period, including any statutory obligations Lloyds Insurances Limited has, to retain the data.

Lloyds Insurances Limited Data Retention, Data Disposal and Storage Removal Procedures will apply in all cases.

Personal data must be disposed of securely, in accordance with the sixth principle of the GDPR.  Thus, processed in, an appropriate manner, to maintain security, thereby, protecting the “rights and freedoms” of data subjects. Any disposal of data will be done in accordance with the Secure Disposal Procedure.

Data Transfers

All exports of data from within the Non-European Economic Area (EEA) countries (referred to in the GDPR as ‘third countries’) are unlawful unless there is an appropriate “level of protection for the fundamental rights of the data subjects”.

The transfer of personal data outside of the EEA is prohibited unless one or more of the following specified safeguards, or exceptions, apply:

An Adequacy Decision

The European Commission can and does assess third countries, a territory and/or specific sectors within third countries to assess whether there is an appropriate level of protection for the rights and freedoms of natural persons. In these instances, no authorisation is required.

Countries that are members of the European Economic Area (EEA) but not of the EU are accepted as having met the conditions for an adequacy decision.

A list of countries that currently satisfy the adequacy requirements of the Commission are published in the Official Journal of the European Union.  (Please see “Related Documentation” section below).

Assessment of Adequacy by the Data Controller

In Assessing adequacy, the UK based exporting controller, should consider the following factors:

• the nature of the information being transferred;
• the country or territory of origin, and final destination, of the information;
• how the information will be used and for how long;
• the laws and practices of the country of the transferee, including relevant codes of practice and international obligations.

Privacy Shield

If Lloyds Insurances Limited wishes to transfer personal data from the EU to an organisation in the United States it should check that the organisation is signed up with the Privacy Shield framework at the U.S. Department of Commerce (DOC).  The obligation applying to companies under the Privacy Shield are contained in the “Privacy Principles”.  The US DOC is responsible for managing and administering the Privacy Shield and ensuring that companies live up to their commitments.  To certify, companies must have a privacy policy in line with the Privacy Principles e.g. use, store and further transfer the personal data according to a strong set of data protection rules and safeguards. The protection given to the personal data applies regardless of whether the personal data is related to an EU resident or not. Organisations must renew their “membership” with the Privacy Shield on an annual basis. If they do not, they can no longer receive and use personal data from the EU under that framework.

Binding Corporate Rules (BCRs)

Lloyds Insurances Limited may adopt, approved binding corporate rules for the transfer of data outside the EU. This requires submission to the relevant supervisory authority for approval of the rules that Lloyds Insurances Limited is seeking to rely upon.

Model Contract Clauses

Lloyds Insurances Limited may adopt approved model contract clauses for the transfer of data outside of the EEA.If Lloyds Insurances Limited adopts the (model contract clauses approved by the relevant supervisory authority); there is an automatic recognition of adequacy.

Exceptions

In the absence of an Adequacy Decision, Privacy Shield membership, Binding Corporate Rules and/or Model Contract Clauses, a transfer of personal data to a third country or international organisation shall only take place on one of the following conditions:

• the data subject has explicitly consented to the proposed transfer, after being informed of the possible risks of such transfers, for the data subject, due to the absence of an adequacy decision and appropriate safeguards;
• the transfer is necessary for the performance of a contract between the data subject and the controller, or the implementation of pre-contractual measures taken at the data subject’s request;
• the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the data subject, between the controller and another natural or legal person;
• the transfer is necessary for important reasons of public interest;
• the transfer is necessary for the establishment, exercise or defence of legal claims; and/or
• the transfer is necessary to protect the vital interests of the data subject or of other persons, where the data subject is physically or legally incapable of giving consent.

Data flow

Lloyds Insurances Limited has established a data inventory and data flow process as part of its approach to address risks and opportunities throughout its GDPR compliance project namely;

• business processes that use personal data;
• source of personal data;
• volume of data subjects;
• description of each item of personal data;
• processing activity;
• maintains the inventory of data categories of personal data processed;
• documents the purpose(s) for which each category of personal data is used;
• recipients, and potential recipients, of the personal data;
• the role of throughout the data flow;
• key systems and repositories;
• any data transfers;
• all retention and disposal requirements.

Lloyds Insurances Limited is aware of all risks associated with the processing of, specific types of personal data.

Lloyds Insurances Limited assesses the level of risk to individuals associated with the processing of their personal data. Data Protection Impact Assessments (DPIAs) may be carried out in relation to the processing of personal data by Lloyds Insurances Limited and in relation to processing undertaken by other organisations on behalf of Lloyds Insurances Limited.  All future technology projects will be the subject of a DPIA.

Lloyds Insurances Limited shall manage any risks identified by the risk assessment, to reduce the likelihood of a non-conformance with this policy.

Where a type of processing, particularly using new technologies and considering the nature, scope, context and purposes of the processing is likely to result in a high risk to the rights and freedoms of natural persons, Lloyds Insurances Limited shall, prior to the processing, carry out a Data Protection Impact Assessment (DPIA) of the impact of the envisaged processing operations on the protection of personal data. A single Data Protection Impact Assessment (DPIA) may address a set of similar processing operations that present similar high risks.

Following the result of a Data Protection Impact Assessment (DPIA),it is clear that Lloyds Insurances Limited is about to commence processing of personal data that could cause damage and/or distress to the data subjects, the decision as to whether Lloyds Insurances Limited may proceed must be escalated for review to the Data Protection Officer.

The Data Protection Officer shall, if there are significant concerns, either as to the potential damage or distress, or the quantity of data concerned, escalate the matter to the supervisory authority.

Data Protection Risks

This policy helps to protect Lloyds Insurances Limited from potentially, serious data security risks, including:

• Breaches of confidentiality: for instance, information processed inappropriately;
• Reputational damage: for instance, the Company could suffer material or non-material damage if hackers successfully gained access to sensitive data.

General Staff Guidelines

• The only people able to access data covered by this policy should be those who need it for their work;
• Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers;
• Lloyd’s Insurances Limited will provide training to all employees to help them understand their responsibilities when handling data;
• Employees should keep all data secure, by taking sensible precautions and following the guidelines below;
• Strong passwords are mandatory, and they should never be shared;
• Personal data should not be disclosed to unauthorised people, either within the company or externally.
• Data should be regularly reviewed and updated. If it is found to be out of date and/or no longer required, it should be deleted and disposed of appropriately.
• Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data Storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or Data Controller.

When data is stored in paper format, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

• When not required, the paper or files should be kept in a locked drawer or filing cabinet;
• Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer;
• Data printouts should be shredded and disposed of securely when no longer required;
• When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts;
• Data should be protected by strong passwords that are changed regularly and never shared between employees;
• If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used;
• Data should only be stored on designated drives and servers and should only be uploaded to an approved cloud computing service.
• Servers containing personal data should be sited in a secure location, away from general office space.
• Data should be backed-up frequently. Those back-ups should be tested regularly, in line with the company’s standard backup procedures.
• Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
• All servers and computers containing data should be protected by approved security software and a firewall.

Data Usage

Personal data is of no value to Lloyds Insurances Limited unless the business can make use of it.  However, it is when personal data is accessed and used, that it can be at the greatest risk of loss, corruption or theft. For example:

• When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
• Personal data should not be shared informally. It should never be sent by email, as this form of communication is not secure.
• Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts.
• Personal data should never be transferred outside of the European Economic Area (EEA).
• Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data Accuracy

The law requires Lloyds Insurances Limited to take reasonable steps to ensure data is kept accurately and up to date.

The higher the importance, that the personal data is accurate, the greater the effort Lloyds Insurances Limited should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps, to ensure it is kept as accurate and up to date as possible.

• Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets;
• Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call;
• Lloyds Insurances Limited will make it easy for data subjects to update the information Lloyds Insurances Limited holds about them. For instance, via the company website;
• Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
• It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

Disclosing Data for Other Reasons

In certain circumstances, GDPR allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, Lloyds Insurances Limited will disclose requested data.  However, the data controller will ensure the request is legitimate, seeking assistance from the board of directors and from the company’s legal advisers, where necessary.

Providing Information

Lloyds Insurances Limited aims to ensure that individuals are aware that their data is being processed, and that they understand:

• How their data is being used;
• How to exercise their rights.

Roles and Responsibilities

Lloyds Insurances Limited is a Data Controller and Data Processor under the GDPR.

Top Management and all those in managerial or supervisory roles throughout Lloyds are responsible for developing and encouraging good information handling practices within Lloyds Insurances Limited; responsibilities are set out in individual job descriptions.

The Data Protection Officer has specific responsibilities in respect of procedures such as the Subject Access Request Procedure and is the first point of call for Employees/Staff, seeking clarification on any aspect of data protection compliance.

Compliance with data protection legislation is the responsibility of all Employees/Staff of Lloyds Insurances Limited who process personal data.

Lloyds Insurances Limited Training Policy sets out specific training and awareness requirements in relation to specific roles and Employees/Staff of Lloyds Insurances Limited generally.

Employees/Staff of Lloyds Insurances Limited are responsible for ensuring that any personal data about them and supplied by them to Lloyds Insurances Limited is accurate and up-to-date.

Everyone who works for or with Lloyds Insurances Limited has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people have key areas of responsibility:

The board of directors is ultimately responsible for ensuring that Lloyds Insurances Limited meets its legal obligations.

• The data protection officer John Hogan CDPO , is responsible for:
  • Keeping the board updated about data protection responsibilities, risks and issues;
  • Reviewing all data protection procedures and related policies, in line with an agreed schedule;
  • Arranging data protection training and advice for the people covered by this policy;
  • Handling data protection questions from staff and anyone else covered by this policy;
  • Dealing with requests from individuals to see the data Lloyds Insurances, holds about them (also called ‘Subject Access Requests’).
  • Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.

Definitions

Definitions used by the company drawn from the General Data Protection Regulation (GDPR)

Material scope (Article 2.)

The GDPR applies to the processing of personal data wholly or partly by automated means (i.e. by computer) and to the processing other than by automated means of personal data (i.e. paper records) that form part of a filing system or are intended to form part of a filing system.

Territorial scope (Article 3.)

The GDPR will apply to all controllers that are established in the EU (European Union) who process the personal data of data subjects, in the context of that establishment.  It will also apply to controllers outside of the EU that process personal data in order to offer goods and services, or monitor the behaviour of data subjects who are resident in the EU.

GDPR Article 4. Definitions

Establishment

The main establishment of the controller in the EU will be the place in which the controller makes the main decisions as to the purpose and means of its data processing activities. The main establishment of a processor in the EU will be its administrative centre. If a controller is based outside the EU, it will have to appoint a representative in the jurisdiction in which the controller operates to act on behalf of the controller and deal with supervisory authorities.

Personal Data

Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Special Categories of Personal Data

Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, and the processing of genetic data, biometric data, for the purpose of, uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

Data Controller

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by European Union or Member State law, the controller or the specific criteria for its nomination may be provided for by European Union or Member State law.

Data Subject

Any living individual who is the subject of personal data held by an organisation.

Processing

Any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means or not, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Profiling

Is any form of automated processing of personal data intended to evaluate certain personal aspects relating to a natural person, or to analyse or predict that person’s performance at work, economic situation, location, health, personal preferences, reliability, or behaviour. This definition is linked to the right of the data subject to object to profiling and a right to be informed about the existence of profiling, of measures based on profiling and the envisaged effects of profiling on the individual.

Personal Data Breach

A breach of security leading to the accidental, or unlawful, destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. There is an obligation on the controller to report personal data breaches to the supervisory authority and where the breach is likely to adversely affect the personal data or privacy of the data subject.

Data Subject Consent

Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data.

The GDPR and Children

A child is defined currently, as being under the age of sixteen, but member states may consider lowering the legal age of consent to thirteen. The processing of personal data of a child is only lawful if parental or custodian consent has been obtained. The controller shall make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility over the child.

Third-Party

A natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Filing System

Any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.

Related Documentation

• An Adequacy Decision: Please see

http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

• lloydsinsurances.ie for further information on Policies and Procedures.

Contacts

John Hogan CDPO Data Protection Officer (DPO)